HealthcareMobile App
Mero Clinic
An appointment app with SMS reminders cut no shows and filled provider calendars.
FlutterSparrow SMSNode
Headline result
72% fewer
patient no shows
Challenge
>The problem
Mero Clinic’s front desk was spending hours on the phone, and patients were missing appointments the clinic could have filled from a waitlist.
Approach
>What we did
We shipped a patient app for booking and reminders, with SMS confirmations through Sparrow SMS and a waitlist that backfills cancellations automatically.
Outcome
>The results
No show rates fell sharply and every provider’s calendar now runs near capacity without extra front desk hours.
72% fewer
patient no shows
32k
appointments booked
4.7★
patient rating
The reminders alone paid for the project in the first quarter. Our front desk finally has time to actually help patients.
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